Q: Can you drop me off at work when I bring my car in?
A:Yes, we will provide free transportation to get you to and from work or home while we service your vehicle.
Q: Do you have towing?
A:Yes, we can provide 24 hour emergency towing and roadside service through our trusted partners.
Q: What is your hourly rate?
A:Our work is sold by the job. We have found that this is the fairest way to charge for automotive repairs. We will quote a price for a particular repair and that is the price that you will be charged. If we charged by the hour one customer may have to pay a higher price than another as no two technicians work at the same speed. We do an industry guide to help us calculate the cost of a repair.
Q: I feel a "shimmy" from the brake pedal, do I need brakes?
A:A "shimmy" or "pulsation" that can be felt when the brake pedal is applied can be caused by the brake rotors becoming warped. This does not always mean that you need new brakes, but any abnormal brake feeling or concern should be inspected ASAP.
Q: My check engine light just came on, but my vehicle is running great, what do I do?
A:Your vehicles "Check Engine" or "Service Engine" lamp is the cars way of saying that the computer has seen something wrong. There are several reasons that these lamps can come on, and a steady lamp means that a sensor or sensors are not operating within the pre-designed parameters, and the vehicle should be brought in for a complete diagnostic. However, if the lamp starts flashing, this indicates an engine misfire, which you would probably feel, and the vehicle should be brought in right away. If the engine is missing or not running properly try to get your vehicle in as soon as possible to prevent damage to the catalytic converter or other parts.
Q: My car is running rough, do I need a tune up?
A:In today's vehicles, sometimes just having your vehicle "tuned up" will not cure a rough running engine or a drivability concern. The vast array of electronic components that control your engine today, when failed, o even starting to fail, can give you the same feeling of just needing a tune up.
Q: People have told me that I have to take my car to the dealer if I need a repair or it might void my warranty. Is that true?
A:Some vehicle owners fear they'll void their warranty if the vehicle isn't serviced by the dealer. According to the federal Magnusson-Moss Warranty Act, you can have your vehicle serviced by any competent independent service station, shop or garage and still maintain your warranty. If you do have a repair that is covered by warranty, we will be happy to arrange the repair time, as well as deliver and pick up your vehicle from the dealer.